Here are Selenaâs tips to negotiate more successfullyâand more confidently:
Say a prospective client isnât happy with the figure you quote for upcoming employee training. Rather than lowering your rate, create incentives with free additions that sound generous but are actually low cost and low effort to you.
For example, throwing in two one-hour follow-up webinars to reinforce the training helps a prospective client feel they get much more for their money. You, on the other hand, will not incur travel cost or substantial preparation time.
Be willing to flex and bend while staying firm where it matters most.
When we know our stuffâaverage costs, delivery times, market trends and forcesâwe all tend to sit up a little straighter. We naturally have more belief in what we say, and we advocate more persuasively.
When they negotiate with a manufacturer, for example, strong negotiators make it a point to reference competing manufacturersâ rates and practices. This “comparison crunch” shows the manufacturer you know the market, you wonât be taken advantage of, and that your survival doesnât hinge on his business alone.
Just because youâre well informed doesnât mean you will be ready to make a deal with an absolute “yes” or “no.” In fact, you may be unsure just how right the terms truly are. Sometimes we just need to think things through or to involve someone not at the negotiating table.
There is nothing wrong with saying, “Iâll think about that and get back to you.”
Taking a step back is never more important than in a ”drive-by” negotiation where youâre surprised or spontaneously engaged. If youâre pressured to make a decision in a short time frame, then negotiate to lengthen the window.
And if youâre ever hesitant about the conditions of a deal, either delay your response or refrain from saying “yes.”
The old negotiating adage still rings true: if you dislike the terms now, youâll hate them later!